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ICT Customer Satisfaction Survey

Thank you for agreeing to answer this survey. Please indicate your responses to the questions below and click "Done" at the end of the page once you have finished. All responses will be used to help improve the service we give to our customers.

1. Which of these teams have you dealt with in the last month?

Infrastructure Services
Curriculum
Management Information Systems
Data
Walsall Grid for Learning

2. Considering your most recent experience of Education Walsall ICT, how much do you agree or disagree that Education Walsall ICT staff:-

1 = Disagree 4 = Agree
were easy to reach1 2 3 4
were friendly and helpful1 2 3 4
listened to you carefully and acted on this1 2 3 4
were able to direct your call appropriately1 2 3 4
were knowledgeable about you and your school1 2 3 4
showed good educational knowledge1 2 3 4
acted promptly to address any requests you made1 2 3 4
gave information clearly1 2 3 4
had your school interests at heart1 2 3 4
were empowered to help you1 2 3 4
kept to what they had agreed with you and did what they promised1 2 3 4
were honest1 2 3 4
treated you personally1 2 3 4

3. What should we focus on improving?

4. Please leave your contact details below if you wish to follow up on the issues that you have raised.

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