Walsall Children's Services

What to do if you have a comment or complaint

We value what you have to say and welcome comments and suggestions on how we can improve what we do.

We do our best to give you the service you have the right to expect, but sometimes things go wrong. When they do, we want you to tell us. That way we can help sort things out.

1. You can contact us in lots of different ways.

By phone:

Switchboard: 01922 686200
The Communications Team: 01922 686216.

By e-mail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

In writing:

The Managing Director
Walsall Children’s Services
Education Development Centre
Pelsall Lane
Rushall
Walsall
WS4 1NG

By fax: 01922 686209

2. When you contact us by letter or e-mail, we will send you an acknowledgement in 3 working days.

3. Whether you contact us by telephone, letter or e-mail we will send you a full reply in 10 working days, unless we need to ask someone else for information. If so, we will send you a letter or e-mail in 10 working days, telling you when we will be able to send you a full reply.

4. If you are not happy with our reply and wish to take the matter further you should contact Walsall Council. The address is:

The Chief Executive
Walsall Metropolitan Borough Council
The Civic Centre
Darwall Street
Walsall
WS1 1DQ

Tel: 01922 650000

5. We keep a record of all comments and complaints so we can use them to make improvements to our service.